Contact

Talk to a real person.

Shedd is a small operation. When you email us, you're emailing a small team. Not a call centre, not a chatbot. We read every message and reply within one working day.

General enquiries

For questions about an order, the product, returns, or anything else we can help with:

hello@shedd.co.uk

Press

For press enquiries, samples for review, and editorial requests:

press@shedd.co.uk

Wholesale and retail

For trade enquiries from independent retailers and pet specialists:

trade@shedd.co.uk

RSPCA partnership

For questions about our charity partnership and quarterly donations:

hello@shedd.co.uk (mention RSPCA in the subject line)

Response times

• Monday to Friday: replies within one working day, often same-day
• Weekends and UK bank holidays: we reply on the next working day
• If you've ordered and there's an issue, please include your order number in the subject line so we can help faster